Free consultation
You don't need to know exactly what you need.
Tell us what's slowing the business down. We'll help identify the right place to start — and we'll say so plainly if that place isn't with us.
Prefer to book directly? Free 30-minute call, opens in a new tab.
What happens on the call
- 01
You describe what’s slowing things down
In your words. You do not need to have diagnosed it, and "everything feels harder than it should" is a completely usable starting point.
- 02
We ask about how work moves
Where enquiries arrive, what happens next, where it stalls, and what only one person knows how to do.
- 03
You get a straight read
Where we would start, what can wait, and roughly what that costs. Including when the honest answer is that you do not need us yet.
- 04
Then nothing, unless you want it
If a build makes sense we follow with a written proposal — scope, timeline, fixed price. If it does not, the conversation was still worth having.
Three essentials
Or send this and we'll come back to you.
Before you call
Here's roughly what we'd say about each of these.
Nothing gets submitted here. It's just a preview of the conversation, so you know what kind of call this is before you book one.
What this usually turns out to be
The first question is where demand is being lost: acquisition, intake, ownership, or follow-up. A shared inbox is one possible handoff gap.
Where we'd look first
- Every route a lead can arrive through — form, phone, email, referral, walk-in.
- What happens in the first hour after a request lands, and who owns it.
- Whether a lead that goes cold leaves any record behind at all.
- Where response time actually goes: the reply, the quote, or the follow-up.
What this usually turns out to be
Usually a small number of repeated steps that move information between systems that were never connected. The fix is rarely more software.
Where we'd look first
- The tasks your team repeats daily and weekly, and how long each one really takes.
- Every point where the same information is typed in more than once.
- Which steps need a human decision and which are purely mechanical.
- What breaks today when the person who normally does it is out.
What this usually turns out to be
Sometimes it genuinely looks dated. More often it reads fine and simply does not connect to anything behind it, so it generates email instead of business.
Where we'd look first
- What a buyer needs to confirm before they contact you, and whether the site says it.
- Where a form submission goes after it is sent, and what happens next.
- Real performance and mobile behavior, measured rather than assumed.
- Whether your team can update the site without calling someone.
What this usually turns out to be
The classic growth pattern: each tool was a sensible decision on its own, and nobody was ever responsible for how they fit together.
Where we'd look first
- Every system in use, who depends on it, and what it is the source of truth for.
- Where data crosses between tools, and whether a person carries it across.
- Which records disagree with each other today, and which one is correct.
- What should be integrated, what should be replaced, and what should simply stop.
What this usually turns out to be
The data usually exists. It is spread across systems that were never designed to be read together, so every answer is a manual assembly job.
Where we'd look first
- The questions you actually need answered weekly, and how long each takes today.
- Which systems hold the underlying data, and how clean it is.
- Where reporting is rebuilt by hand every period.
- What would need to be true for a number to be trusted without checking it.
What this usually turns out to be
Spreadsheets are usually where a real process was invented. The process is worth keeping. The spreadsheet is what stops scaling.
Where we'd look first
- Which spreadsheets are load-bearing, and what would break tomorrow without them.
- The business rules hiding inside them that nothing else records.
- How many people edit each one, and how conflicts get resolved.
- What should become a system and what genuinely should stay a spreadsheet.
What this usually turns out to be
Interruptions rarely come from one big failure. They come from unowned infrastructure — accounts, devices, backups, and access nobody is responsible for.
Where we'd look first
- What has actually interrupted work in the last few months, and why.
- Accounts, devices, access, and who owns each of them.
- Whether backups exist, and whether a restore has ever been tested.
- What happens when someone joins, leaves, or changes role.
What this usually turns out to be
A completely reasonable position. Knowing which category of software you need is our job, not yours. Describing what is slowing the business down is enough.
Where we'd look first
- How work moves end to end today, from first contact to paid invoice.
- Where it stalls, doubles back, or depends on one person.
- What is worth fixing first based on cost and effort, not on what is newest.
- What can wait — most of the list usually can.
Other ways to reach us
Or just ask a question.
Not every conversation needs to be a consultation. If you have one specific question, ask it.
- Emailcontact@adodesign.comQuestions, scope, and pricing.
- Phone904.446.8289Talk it through directly.
- Response timeUsually within one business dayMonday to Friday.
- Based inUnited StatesWorking with clients nationwide.
Questions
Before you get in touch.
Is the consultation actually free?
Yes, and there is no obligation attached to it. Thirty minutes, no pitch deck. Plenty of these conversations end with a recommendation that does not involve hiring us, which is a legitimate outcome.
What if I don’t know what I need?
That is the normal starting point and it is genuinely fine. Working out which category of software or system applies is our job. Describing what is slowing the business down is enough to begin.
How long until I hear back?
Usually within one business day for enquiries. A form request does not book a time; you can pick an available slot directly through the calendar link.
What kinds of projects do you take on?
Websites, CRM and ERP implementations, automation, IT, and ongoing retainers. We work best with businesses that have outgrown templates and need systems built around how they actually operate.
Do you work with businesses outside Florida?
Yes. We work with clients across the US. Most collaboration is asynchronous — email, shared documents, and recorded updates — with live calls for kickoff, key reviews, and launch.
Will I be dealing with a salesperson?
No. You speak with the person who would design and build the system, which is also why we take on fewer engagements than an agency of the same size.