Inventory & audit
Every account, licence, device, domain, and system — with owner, dependency, and cost recorded.
IT Services
You shouldn’t have to think about IT every day.
When infrastructure is doing its job, nobody mentions it. Accounts work, files are where they should be, devices are current, backups have been tested, and a new hire is productive on their first morning. We build and run that layer so it stops interrupting the actual work.
Published starting price: From $750/mo. See scope and options
- Nothing unowned
- Backups actually tested
- A real path when it breaks
Every system the business runs on sits on top of identity, devices, backups, and security. It is only visible when it fails.
Sound familiar?
The interruptions that never make it onto anyone’s list.
IT problems rarely arrive as one outage. They arrive as ten minutes here and an afternoon there, absorbed by whoever is nearest.
Nobody owns technology. Whoever is best with computers does it.
It is somebody’s fourth priority, so it is handled reactively and never gets ahead of anything.
Onboarding and offboarding are improvised.
Access lives in whichever tools someone remembers, so people arrive under-equipped and leave still holding keys.
Backups exist. Nobody has ever tested a restore.
A backup that has not been restored is a belief, and it is usually tested for the first time during an emergency.
Devices are whatever people happened to buy.
Without a standard, every machine is a slightly different support problem with a different lifespan.
Security is a password policy and a hope.
MFA is partial, admin rights are wide, and nobody is certain what is exposed to the internet.
When something breaks, there is no path.
Support means asking around, so resolution time depends entirely on who is available.
If nothing changes
Unowned infrastructure is a bill you pay in fragments.
Almost none of this appears in a budget line, which is precisely why it persists.
Productivity leaks continuously
Ten minutes lost across a team, several times a week, never gets recorded as a cost.
Your most capable person is doing IT
The informal admin is usually someone whose real job is more valuable than the one they are doing.
Risk accumulates silently
Stale accounts, unpatched machines, and untested backups do nothing until the one day they do everything.
Every other system inherits the weakness
A CRM, an ERP, and an automation stack are only as reliable as the identity and infrastructure under them.
What good looks like
What it looks like when infrastructure is handled.
Almost entirely defined by things that do not happen.
- Every account, device, and system has a named owner.
- A new hire is fully set up before their first morning.
- Access is removed the day someone leaves, everywhere.
- MFA is on everything, not on most things.
- Backups run, and a restore has actually been performed.
- Devices follow a standard with a known refresh cycle.
- Problems are noticed by monitoring rather than reported by staff.
- When something breaks, everyone knows exactly who to contact.
How we approach it
We make the foundation boring, then keep it that way.
We often start with an inventory: accounts, licences, devices, domains, and systems — what they do, who depends on them, who owns them, and what they cost. That gives the team a reliable basis for deciding what to fix first.
Then we close the gaps in order of consequence. Identity and access first, because it is the highest-risk and the cheapest to fix. Then backup and recovery, actually tested. Then device standards, patching, and monitoring. Then the support path, so problems have somewhere to go.
After that, the point is that nothing happens. Infrastructure is maintained, monitored, and reviewed on a schedule, and you go back to thinking about the business instead of the technology.
The transformation
A new hire starts on Monday.
One ordinary event, which is a fairly complete diagnostic of whether the underlying layer is owned.
Today
When nobody owns infrastructure
- Someone remembers on Friday that a laptop is needed
- A machine is bought at retail, whatever is in stock
- Accounts are created one at a time, as they come up
- Access is copied from a colleague, including what they should not have
- Files are wherever the last person put them
- The first week is spent asking for things
- When they leave, some of that access stays live
Every step is manual, none of it is recorded, and the gaps only surface later.
Connected
When it is managed
- A standard device is issued, imaged, and enrolled
- Accounts are provisioned from a defined role
- Access matches the role, with MFA on everything
- Shared resources are already where they should be
- They are productive on the first morning
- Offboarding reverses all of it, on the day, everywhere
Same event, handled as a process rather than as a scramble.
- Website, CRM, ERP, automation — the systems the business runs onDepends on the layer below
- Data, records, documents, and shared filesDepends on the layer below
- People, identity, access, and permissionsDepends on the layer below
- Devices, endpoints, and patchingDepends on the layer below
- Network, cloud, backups, monitoring, and securityEverything rests on this
What we actually build
What operational IT covers.
Scope depends on what you already have in place. Most engagements start with the inventory and fix in order of consequence.
Identity & access
Single sign-on, MFA, role-based permissions, and joiner/mover/leaver processes that actually run.
Security baseline
Endpoint protection, patching, admin-rights review, and closing what should not be exposed.
Backup & recovery
Backups configured, monitored, and — the part that matters — restore-tested on a schedule.
Device management
A hardware standard, imaging, enrolment, patching, and a known refresh cycle.
Cloud & infrastructure
Microsoft 365 or Google Workspace, file structure, hosting, DNS, and domains, configured properly.
Monitoring & alerting
Problems surfaced by monitoring rather than reported by whoever noticed first.
Support path
A defined route for problems, with response expectations everyone actually knows.
Documentation
Written runbooks and an owned asset register, so none of this depends on one person’s memory.
How it connects
This is the layer everything else assumes.
Every other engagement on this site quietly depends on identity, access, and infrastructure being sound.
- CRM & Business SystemsRuns on the accounts, permissions, and identity managed here.
- ERP & OdooDepends on hosting, backup, and recovery being real rather than assumed.
- Automation & AIRuns under service accounts and credentials that need to be owned and rotated.
- Ongoing Digital SupportWhere day-to-day IT and system maintenance are handled on a retainer.
Platforms we manage
- Microsoft 365
- Google Workspace
- Microsoft Entra ID
- Intune
- Cloudflare
- Windows
- macOS
- Backup & recovery tooling
Who this is for
Where this matters most.
Businesses without internal IT
Where technology is currently handled by whoever is most comfortable with it, alongside their real job.
Teams that are hiring
Onboarding and offboarding are where unmanaged infrastructure shows up first and costs most.
Companies with real data obligations
Customer records, financial data, or anything where a breach is a business event, not an inconvenience.
Operations that depend on systems being up
Where an hour of downtime stops work rather than merely annoying people.
In practice
What these engagements look like.
The first real inventory
A complete register of accounts, licences, devices, and systems — which usually finds unused licences and live accounts belonging to people who left.
Identity cleaned up
SSO and MFA rolled out, admin rights reviewed, and joiner/mover/leaver processes written down and followed.
A backup that has been restored
Backup coverage checked against what actually matters, then a restore performed to prove it works before it is needed.
A standard build
One device specification, imaged and enrolled, so support becomes one problem instead of eleven.
Published starting prices
What IT support costs.
Monthly plans reserve 5 or 12 hours. The proposal identifies covered systems, users, devices, service hours, monitoring, hands-on work, and response expectations; initial remediation is scoped separately.
Light Touch
$750/mo
Best for: Small teams with a stable setup that needs monitoring, upkeep, and someone to call.
- 5 hours per month
- Monitoring and proactive maintenance
- Patching and device upkeep
- Monthly check-in
- A single point of contact
Business Retainer
$1,500/mo
Best for: Growing teams with regular onboarding, changes, and real support demand.
- 12 hours per month
- Everything in Light Touch
- Onboarding and offboarding handled
- Identity and access management
- Backup verification and restore testing
Operational Audit
From $1,500
Best for: Starting from an unknown position — which is where most businesses genuinely are.
- Full inventory of accounts, devices, and systems
- Security and access review
- Backup and recovery assessment
- Prioritized remediation roadmap
- Written summary and walkthrough
Monitoring alerts and hands-on repairs are different work; support requests use the monthly allowance. No 24/7 emergency desk is included. Hardware, licences, cloud subscriptions, and initial remediation are separate. Three-month minimum, then 30 days’ notice; unused hours do not roll over.
How it runs
The same process, every engagement.
You always know what's happening now, what's next, who owns it, and what it costs.
Discover
A free call to understand your business, goals, and current systems. No pitch, no pressure.
Plan
A written proposal with scope, deliverables, timeline, and a fixed price — approved before anything starts.
Build
Design, development, and configuration with regular check-ins so you stay informed end-to-end.
Launch
Deployment, training, and handoff documentation. Includes 30 days of post-launch support.
Support
Ongoing maintenance, improvements, and a partner who knows your systems as you grow.
Questions
What people ask before starting.
Are you replacing our current IT provider?
Not necessarily. Plenty of engagements sit alongside an existing provider, covering the business-systems side while they keep the helpdesk. If there is genuine overlap we will say so rather than quietly duplicating what you already pay for.
Do you provide day-to-day helpdesk?
Within a retainer, yes — support requests come out of the monthly hours, with a defined path and response expectations. We are not a 24/7 emergency desk, and we say that clearly rather than implying otherwise.
What if we have no idea what we currently have?
That is the normal starting point and exactly what the audit is for. The inventory usually finds unused licences, live accounts belonging to former staff, and at least one system nobody realised was still being paid for.
Do you sell hardware and licences?
No. You buy directly, at your own pricing, and you own everything. We specify what you need, tell you where a lower tier would do, and set it up.
How do you handle security without making everything harder?
By fixing the things that are both high-risk and low-friction first — MFA everywhere, admin rights reviewed, offboarding that actually completes. Security measures people route around make things worse, so we favour ones that hold.
What happens if something breaks outside our hours?
Monitoring alerts on the things that matter, and the retainer defines the response expectation you are actually buying. We would rather set a realistic one you can plan around than promise a response time we cannot hold.
The wider ecosystem
One business. More than one type of problem.
AdōDesign Digital handles the operational side. When a project needs something else, it stays inside the same team.
- AdōDesign StudioWhen the work needs 3D product visuals, renderings, animation, or video production.
- AdōDesign AppsWhen an off-the-shelf tool will not fit and the business needs its own portal, dashboard, or internal application.
- AdōDesignThe parent brand, and the shortest route to the right part of the ecosystem for anything outside Digital.
The next step
Let’s find out what you’re actually running.
Thirty minutes on accounts, devices, backups, and who owns what. Most of these conversations surface at least one thing worth fixing that week.
- 01
A conversation
Thirty minutes on what is slowing the business down. No pitch, no deck.
- 02
An honest read
Where we would start, what can wait, and whether we are the right fit at all.
- 03
A written scope
Only if it makes sense — deliverables, timeline, and a fixed price, in writing.